How GE Aerospace Reimagined Delivery of Technical Manuals to Global Service Centres

At GE Aerospace, an engine manual could consist of more than thirty 4 to 8-inch thick binders in the past. 

 

Twenty years ago, the company converted these manuals to digital. But there were challenges ahead. 

 

In this episode, Steve Pasch, a technology leader at GE Aerospace talks about how his team, focused on innovation and meeting user needs, has modernized the application with advanced functionality. The results of their efforts speak for themselves. In less than 18 months, GE Aerospace has gone from 40,000 pages of documents uploaded to close to 300,000 and reduced the workload of its librarians by 50%.